Truck manufacturer MAN Truck & Bus UK invest heavily to launch new initiative Customer First to become leading industry specialist in customer service across the whole business
"We are more than 100% committed to improving the customer experience. We have worked extremely hard with customers, dealers and staff to identify where improvements can be made and have made them to ensure our customer service will be recognised as an industry benchmark." Says Simon Elliott, Managing Director of MAN Truck & Bus UK
He continues "As part of the scheme, there will be on-going training at all levels within the business throughout the country, whilst a new POS will be introduced across the dealerships spelling out the company’s pledge to its customers and ensuring everyone walks the talk."
Head of UK Customer Satisfaction, Trish Newman adds "We decided to look at the whole experience customers have when dealing with MAN Truck & Bus UK."
"Regular customers will now be surveyed periodically throughout the year so that we can closely monitor the service we provide. It means any dissatisfaction can be flagged up at an early stage and acted upon immediately, with hot alerts."