Renualt Trucks UK sets out a new approach on workshop customer satisfaction growth by focusing on being courteous and helpful. The Retail Excellence Customer Satisfaction Survey is conducted by external auditor, TNS. Results show improvements in the perception of quality of service and repair, most notably ‘Courtesy and Helpfulness’.
"We very much value the feedback our customers provide for our survey and are delighted with the latest results. Our customers deserve the best support from us throughout the life of the vehicle, which has been a focus for the Renault Trucks network, so this positive response from our customers is testament to the efforts we have made so far in improving our service delivery." says Nigel Butler, Commercial Director, Renault Trucks UK,
"We value long term relationships, and so do our customers. This new high for workshop performance sets our benchmark, and we are committed to develop and improve our customer experience further. That means being the best in workshop performance, MOT pass rates, parts availability and breakdown response times."